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IT Support Officer

Apply now Job no: 492298
Work type: Full-Time
Location: Sydney South West & M5 Corridor
Categories: Head Office

 

We currently have an exciting opportunity for an IT Support Officer to join our team based at our Sydney Head Office.

The IT Support Officer is responsible for providing IT support and assistance across our Head Office and retail outlets, responding to staff queries via the service desk. 

As an IT Support Officer you will ensure that all core systems are current, stable and responsive.

Key Responsibilities:

  • Phone and email remote support
  • In-house software and hardware support to all stores and head office
  • Responding to all requests via email, phone and face-to-face interactions within agreed SLA's
  • Pro-actively assess IT issues and find resolutions
  • Assist in any ad hoc IT project work if required by the team

What will make you successful?

  • 2 years experience in an IT support role
  • Technology savvy
  • Have excellent communication skills
  • Experienced with Microsoft Windows 10 and Apple devices
  • Strong customer service skills
  • Be able to work independently and as part of a team
  • Highly organised and time efficient
  • Prepared to travel and work on weekends and public holidays
  • Posses a current Australian Motor Vehicle Licence
  • Tertiary and Industry IT qualifications are an advantage

What's on Offer?

  • Competitive salary package and staff discount
  • Great team culture and supportive work environment
  • Career development opportunities
  • Company culture that is inspired by family values

About Us

We are the largest menswear retailer in Australia, an iconic family-owned brand operating nationally for over 120 years. We have been awarded the Retail Employer of the year two years in a row (2018 & 2019), as well as recently being awarded Customer Service Experience of the Year.

#J-S

Advertised: AUS Eastern Daylight Time
Applications close:

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